Refunds and Returns Policy

Date of Last Update:

January 8, 2025

This policy applies to all purchases made through

https://pawssiblypetz.com

.
Contact Us:

Email:

[email protected]

Phone: (407) 627-0818

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM MST

Please allow 1–2 business days for a response.

Important Notice – Made-to-Order Items

All products at Pawssibly Petz are made-to-order (print-on-demand), which means:

❌ We do not accept returns or exchanges

❌ We do not offer refunds for change of mind, wrong size, or buyer’s remorse

Please check size guides carefully before placing your order

Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, we’re happy to fix it.

To request a replacement:

Email us at [email protected] within 30 days of deliveryInclude your order number and clear photos of the issueOnce reviewed and approved, we’ll arrange a replacement at no extra cost

Order Cancellations

Orders can only be cancelled within 12 hours of placing them, before they enter production. After this time, cancellations or changes are no longer possible.

Returns Address

We do not accept physical returns under any circumstances.

Please do not send items to our U.S. mailing address — they will not be received or refunded.

Questions?

For help with any issue, contact us at:

[email protected]

(407) 627-0818

We’re here to help and will do our best to make sure you’re happy with your order!