Frequently Asked Questions – Help Desk

Welcome to the Pawssibly Petz Help Desk! Below are answers to the most common questions our customers ask. If you can’t find what you’re looking for, feel free to reach out — we’re happy to help.

Ordering

Q: How do I place an order?

A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Enter your details and payment information, and you're good to go!

Q: Can I change or cancel my order?

A: Orders can only be changed or canceled within 12 hours of purchase. Please contact us ASAP if you need to make changes.

Shipping

Q: Where do you ship to?

A: We currently ship to the 48 contiguous United States and Washington, DC. Unfortunately, we cannot ship to P.O. boxes, military bases, or diplomatic locations.

Q: How long does shipping take?

A: Orders are processed within 1–3 business days and shipped via standard delivery. Most packages arrive within 6–9 business days.

Q: Will I receive tracking info?

A: Yes! You'll get an email with tracking details once your order is on its way.

Payment

Q: What payment methods do you accept?

A: We accept all major credit/debit cards and secure online payment options. All transactions are processed in USD.

Q: Do you offer Cash on Delivery (COD)?

A: No, we currently only accept payments in advance via secure checkout.

Returns & Refunds

Q: Can I return or exchange an item?

A: Due to the print-on-demand nature of our products, we do not accept returns for change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery, and we’ll make it right.

Q: How do I request a refund or report an issue?

A: Email us at [email protected] with your order number and a brief description of the issue — including photos, if applicable.

Still need help?

Contact our friendly support team:

Email: [email protected]

Phone: (407) 627-0818

Pawssibly Petz, 1317 Edgewater Drive, Orlando, FL 32804

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM MST

We aim to reply within 1–2 business days.